At Mungerannie Hotel (“we”, “our”, “us”), accessible from www.mungeranniehotel.com.au, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
When you contact us, make a booking, or use our services, we may collect:
- Name
- Email address
- Phone number
- Booking and reservation details
- Any other information you voluntarily provide
b) Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
This information helps us understand how visitors use our website and improve our services.
2. How We Use Your Information
We use your information to:
- Process bookings and reservations
- Respond to enquiries and customer support requests
- Improve our website and services
- Communicate important updates related to your booking
- Meet legal and regulatory requirements
We do not sell, rent, or trade your personal information.
3. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. Cookies are small files stored on your device.
You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
4. Sharing of Information
We may share your information only when:
- Required by law or legal authorities
- Necessary to process bookings or payments through trusted service providers
- Needed to protect our rights, property, or safety
All third-party service providers are required to keep your information confidential.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no online transmission is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate or outdated information
- Request deletion of your personal data (subject to legal requirements)
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the website indicates acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us through our Contact Us page on the website
